Privacy Policy

Upsign, LLC (“Upsign,” “we,” “us,” or “our”) is committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy explains the types of information we collect, how we use it, who we share it with, and your rights concerning that information. By accessing or using our website, applications, or services (collectively, the “Services”), you consent to the terms described in this Privacy Policy. If you do not agree, please discontinue use of our Services.Upsign operates in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant legal frameworks. We strive for transparency and accountability in all data processing activities.

1. Scope of the Privacy Policy
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This Privacy Policy applies to all individuals who interact with our Services, including registered users, document signers, and visitors to our website. It governs the collection, use, and disclosure of personal information across all platforms associated with Upsign, including websites, mobile applications, APIs, and integrations with third-party services.It is important to note that when you use third-party websites or services connected to our platform, their privacy policies govern your interactions with those services. Upsign does not control and is not responsible for the privacy practices of third-party providers. If you are accessing the Services as part of your employment or on behalf of an organization, this Privacy Policy applies to any personal information we process in connection with that use.For users outside of the United States, please be aware that your information may be transferred to and processed in countries with different data protection laws than your jurisdiction, as outlined in Section 9 below.

2. Information We Collect
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We collect personal information directly from you, automatically through your interaction with our Services, and in some cases from third parties.

Information You Provide
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When you create an account, upload documents, or interact with our Services, you may provide personal details such as your name, email address, phone number, billing information, and company name. If you use our platform to sign or share documents, we collect the content of those documents, metadata such as timestamps, and information about participants.

If you contact customer support or respond to surveys, we may collect additional information to address your inquiries or improve our offerings. You are responsible for ensuring that the information you provide is accurate, complete, and up to date.

Information We Collect Automatically

As you navigate and interact with our platform, we may automatically collect technical data such as your IP address, browser type, device information, operating system, and activity logs. This data helps us monitor usage trends, diagnose technical issues, and enhance the functionality of our Services.

We also use cookies, web beacons, and similar technologies to understand your preferences, remember session details, and track your behavior on our platform. You can manage your preferences through your browser settings or our cookie management tool.

Information From Third Parties
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We may receive additional information about you from third-party integrations or services you connect to Upsign. For example, if you integrate your account with cloud storage services like Dropbox or Google Drive, we collect data necessary to facilitate these connections. Additionally, we may use identity verification services to confirm your identity for security and compliance purposes.

3. How We Use Your Information

Upsign processes your information to provide, maintain, and improve our Services. This includes enabling you to create and manage your account, facilitating the signing and sharing of documents, and providing customer support. Your data helps us deliver a seamless and secure experience while ensuring the integrity of the documents processed through our platform.

We use your information to improve our Services by analyzing usage trends, identifying technical issues, and implementing new features based on user feedback. For example, we may study aggregated usage patterns to optimize the performance of our platform or develop tools that enhance efficiency and functionality.

When legally permitted, we may also use your contact information to send you promotional materials, newsletters, or updates about our Services. You can opt out of these communications at any time by following the instructions in the email or adjusting your account settings.

Finally, we process your data to comply with applicable laws and regulations, detect and prevent fraud, and enforce our Terms of Service. This may include verifying your identity, responding to lawful requests, and cooperating with government authorities when required.

4. Sharing Your Information
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Upsign shares your personal information only when necessary to deliver the Services or as required by law.

Service Providers

We engage trusted third-party providers to perform essential functions on our behalf, including payment processing, cloud storage, analytics, and customer support. These providers are contractually obligated to protect your information and use it solely for the purposes specified by Upsign.

With Other Users
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When you use the Services to share or sign documents, your name, email address, and other identifying information may be visible to other participants in the transaction. You should be mindful of the information you include in documents or share with other users.

Legal Obligations
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Upsign may disclose your information to comply with legal requirements, such as subpoenas, court orders, or government requests. Additionally, we may share information to protect the safety, rights, or property of Upsign, its users, or others, including during investigations of suspected illegal activity or violations of our policies.

Business Transactions
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If Upsign undergoes a merger, acquisition, or sale of assets, your information may be transferred to the new entity as part of the transaction. In such cases, we will ensure that your information remains protected under terms consistent with this Privacy Policy.

5. Your Privacy Rights

Upsign respects your rights regarding your personal data and provides mechanisms for you to exercise them.

If you are located in the European Economic Area (EEA), you have rights under the GDPR, including the right to access, correct, delete, or restrict the processing of your data. You may also object to the processing of your data or request data portability.

If you are a California resident, you have rights under the CCPA, including the right to know what information we collect, delete specific data, and opt out of data sharing that constitutes a sale under California law. Upsign does not sell personal data.

To exercise your rights, you may contact us using the information provided in Section 12. We may verify your identity before fulfilling your request and will respond within the timeframe required by applicable laws.

6. Data Retention

Upsign retains your personal information only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Uploaded documents are stored according to the retention settings specified by you or your organization. Once retention periods expire, data is securely deleted or anonymized to prevent unauthorized access.

7. Data Security
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We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption of data at rest and in transit, secure authentication protocols, and regular vulnerability assessments. While we take every precaution, no system is entirely secure, and we encourage you to safeguard your account credentials and report any suspicious activity.

8. International Data Transfers
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If you use our Services outside the United States, your personal information may be transferred to and processed in countries with different data protection laws. Upsign uses mechanisms such as Standard Contractual Clauses and other safeguards to ensure that your data receives an equivalent level of protection as required by your jurisdiction.

9. Children’s Privacy
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Upsign does not knowingly collect personal information from children under the age of 13 or the age of consent in your jurisdiction. If we become aware that we have inadvertently collected such data, we will take immediate steps to delete it. Parents or guardians may contact us if they believe their child has provided us with personal information.

10. Changes to This Privacy Policy
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We may update this Privacy Policy to reflect changes in our practices, technology, or legal obligations. Material updates will be communicated through prominent notices on our website or direct communication with users. The “Effective Date” at the top of this Privacy Policy indicates the most recent revision.

11. Contact Us
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If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at info@upsign.com.